Frequently Asked Questions
Clear answers about assessments, therapy sessions, booking, and online services.
Choosing a Service
How Do I Know Which Service Is Right for My Child?
We begin with initial contact or a consultation to understand the concerns and needs, then recommend the most appropriate assessment or service. Families are not expected to identify the specialty on their own.
What Is the Difference Between a Consultation and an Assessment?
A consultation is a short initial step for guidance and identifying what comes next. An assessment is a more comprehensive specialist process for understanding strengths and needs and preparing recommendations.
Can a Child Need More Than One Specialty?
Yes. Some cases may benefit from an integrated speech-language and occupational therapy plan. This is determined after understanding the need and assessing the case.
Sessions
How Long Is a Therapy Session?
A speech-language or occupational therapy session lasts 45 minutes and usually includes about 5–7 minutes to discuss progress and guide the family.
Are Group Sessions Available?
Yes, in small groups organized according to age and goals. Availability and group suitability are reviewed before confirming participation.
Does a School Visit Require Approval?
Yes. We review the school location, the nature of the request, and availability before confirming the visit.
Booking and Payment
How Do I Book an Appointment?
Choose a service from the Services page, select the date and time, and enter the required information. You will receive confirmation after the booking is completed and the request is reviewed when necessary.
Do I Need an Account to Book an Assessment?
A new client can book an assessment by entering the basic information. The client account can later be used to manage appointments, packages, and ongoing services.
When Is a Booking Confirmed?
Bookings are currently confirmed according to availability and center procedures. Once online payment is activated, a booking will not be final until payment is completed.
What Is the Cancellation and Refund Policy?
Cancellation and refund may be requested when notice is given more than 24 hours before the appointment. Once online payment is available, the time required for the refund to appear will depend on the bank or card provider.
Online Services
Are Online Consultations Available?
Yes. Initial speech-language and occupational therapy consultations are available to families in Jordan and abroad.
Are All Sessions Suitable for Online Delivery?
No. Suitability for online follow-up depends on the nature of the case, age, and goals. A consultation or initial assessment may be the first step before deciding.
Do You Provide Training for Schools and Organizations?
Yes. Training, professional guidance, and training-of-trainers programs can be requested in person or online. Each program is designed according to the need, participant numbers, and location.
